Frequently Asked Questions

M9 Technology (M9TECHNOLOGY LLC) is a US-based IT hardware supplier in Henrietta, New York. We offer 2,700+ products from 84+ brands, including hard drives, SSDs, memory, processors, server parts, networking equipment, and power supplies, in New, Open Box, Used, and Refurbished condition. We serve both businesses and individual buyers and ship worldwide.

M9TECHNOLOGY LLC is located at 52 High Manor Drive, NY 14467, USA. We ship orders worldwide. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM ET, at Phone (585) 601-1232 or support@m9technology.com.

Yes. M9 Technology operates as M9TECHNOLOGY LLC, a US company. Our products are sourced through authorized resellers and distribution channels, and every listing states its condition: New, Open Box, Used, or Refurbished. You can reach our team at Phone (585) 601-1232 or support@m9technology.com, Monday to Friday, 9:00 AM to 5:00 PM ET.

M9 Technology carries products from 84+ brands, including Dell, HP, Lenovo, Acer, ASUS, MSI, Gigabyte, Intel, AMD, NVIDIA, Samsung, Seagate, Western Digital, Kingston, Crucial, Corsair, Cooler Master, TP-Link, Logitech, and Razer. Need a specific brand or part number? Email support@m9technology.com for a quote within 1–2 hours during business hours.

Both. We sell New, Open Box, Used, and Refurbished hardware, and each listing states its condition. Used items are tested before we sell them, and Refurbished items are refurbished before they go live. New products include the full manufacturer warranty, used and refurbished items carry a 3–6 month warranty, and Open Box warranty coverage is stated on each product listing.

We sell IT hardware and components including hard drives (HDDs), solid-state drives (SSDs), memory (RAM), processors (CPUs), server parts, networking equipment, and power supplies (PSUs). Our catalog includes 2,700+ products from 84+ brands, each listed as New, Open Box, Used, or Refurbished.

M9 Technology lists 2,700+ products from 84+ brands. Most items are Price on Request, so you can request a quote for current pricing and availability. In-stock orders are dispatched the same day once the order is confirmed and payment has cleared.

Yes. Email the manufacturer part number, quantity, and preferred condition (New, Open Box, Used, or Refurbished) to support@m9technology.com. We reply with a quote within 1–2 hours during business hours, Monday to Friday, 9:00 AM to 5:00 PM ET.

Refurbished means a previously used or returned product that has been inspected, tested, repaired if needed, and restored to full working condition before resale. It may show minor cosmetic wear and often ships in generic packaging instead of the original retail box. At M9 Technology, every refurbished item is refurbished before sale, listed with its condition, and comes with a 3–6 month warranty, so you get dependable hardware for less than the price of new.

Open box means the product's packaging has been opened, but the item itself is typically unused or barely used, such as a customer return, display unit, or item with damaged packaging. The hardware is usually in like-new condition, though accessories or original packaging may be incomplete. At M9 Technology, Open Box items are listed with their condition, and the warranty that applies is stated on each product listing, so you know your coverage before you buy.

Pre-owned means a product has had a previous owner and is being resold. A pre-owned item may or may not have been tested or restored, which is what separates simply used from refurbished. When buying pre-owned IT hardware, check the condition, testing, and warranty. At M9 Technology, previously owned hardware is sold as Used (tested, then sold) or Refurbished (refurbished, then sold), and covered by a 3–6 month warranty.

Yes. In-stock orders ship the same day once the order is confirmed and payment has cleared. Items that are not in stock take more than one day to ship. For an estimated ship date on a specific item, email support@m9technology.com.

Delivery time depends on whether the item is in stock, the shipping service, and your destination. In-stock orders ship the same day once the order is confirmed and payment has cleared, while other items take more than one day to ship. We ship worldwide. For a delivery estimate to your location, email support@m9technology.com.

Yes. M9 Technology ships worldwide. To check shipping options for your country, include your destination when you request a quote or email support@m9technology.com.

When your order ships, we email you a tracking number. Use it to follow your shipment on the carrier's website. If you need help locating your shipment, email support@m9technology.com with your order number.

No. M9 Technology does not offer free shipping. Shipping costs depend on the shipping service and your destination. For a shipping estimate on your order, email support@m9technology.com.

Yes. You can cancel or change your order within one week of placing it. Email support@m9technology.com with your order number and the changes you need, and our team will confirm the update.

We accept PayPal, credit cards (Visa, Mastercard, American Express, and Discover), bank wire transfers, ACH payments, and purchase orders. All prices are in US dollars (USD).

A purchase order (PO) is a formal document a buyer issues to a supplier listing the products, quantities, agreed prices, and delivery terms. Once the seller accepts it, the PO becomes a binding agreement. Yes, M9 Technology accepts purchase orders. Request a quote, then email your PO referencing the quoted items to support@m9technology.com.

Hardware pricing and availability change frequently, so most items at M9 Technology are listed as Price on Request. Request a quote or email support@m9technology.com with the part number and quantity, and we will send current pricing within 1–2 hours during business hours.

Yes. Bulk and volume discounts are available. Request a quote or email support@m9technology.com with the part numbers and quantities you need, and we will send volume pricing within 1–2 hours during business hours.

The validity period is stated on each quote we send. Because hardware prices change often, place your order within that period to receive the quoted pricing.

You can return items within 1 week (7 days) of delivery. The customer pays return shipping, and a restocking fee applies based on the product's condition (New, Open Box, Used, or Refurbished). Refunds are processed within 3–4 days once we receive the return. To start a return, email support@m9technology.com with your order number.

Yes. New products include the full manufacturer warranty. Used and refurbished products come with a 3–6 month warranty, and Open Box warranty coverage is stated on each product listing.

Report a dead-on-arrival item or shipping damage within 1 week of delivery by emailing support@m9technology.com with your order number and a description of the issue. Photos help with shipping-damage reports. We will arrange a replacement or a refund.

To make a warranty claim, email support@m9technology.com with your order number, the product's part number and serial number, and a description of the fault and any troubleshooting you have tried. Our team handles claims Monday to Friday, 9:00 AM to 5:00 PM ET. New products are also covered by the full manufacturer warranty.

Yes. We serve both businesses (B2B) and individual customers (B2C). Everyone can pay by PayPal, credit card (Visa, Mastercard, American Express, or Discover), bank wire, or ACH, and business buyers can also order using a purchase order.

Yes. M9 Technology can source parts that are not listed in our catalog. Email support@m9technology.com with the manufacturer part number, quantity, and preferred condition (New, Open Box, Used, or Refurbished), and we will search our authorized reseller and distribution channels and send you a quote.

Yes. Send your part numbers, quantities, and preferred condition to support@m9technology.com. We respond with a quote within 1–2 hours during business hours, and the validity period is stated on each quote.

An SSD (solid-state drive) is a storage device that saves data on NAND flash memory chips instead of spinning platters. With no moving parts, SSDs are much faster, quieter, and more shock-resistant than hard drives, cutting boot and load times dramatically. They come in 2.5-inch, M.2, U.2, and add-in-card form factors with SATA, SAS, or NVMe interfaces. Request a quote from M9 Technology for current pricing.

NVMe (Non-Volatile Memory Express) is a storage protocol built for SSDs that connects over the PCIe bus instead of the older SATA interface. Because it supports deep parallel command queues and a direct path to the CPU, NVMe drives are several times faster than SATA SSDs: roughly 3,500 MB/s on PCIe 3.0 and 7,000 MB/s or more on PCIe 4.0, versus about 550 MB/s for SATA. Common form factors include M.2, U.2, and U.3.

A hard drive (HDD, or hard disk drive) is a storage device that records data magnetically on spinning platters read by a moving actuator arm. HDDs offer the lowest cost per terabyte and very high capacities, making them ideal for backups, archives, NAS units, and bulk server storage. Enterprise models spin at 7,200, 10,000, or 15,000 RPM and use SATA or SAS interfaces. Request a quote from M9 Technology for current availability.

Most solid-state drives last 5 to 10 years in typical use. Lifespan depends mainly on write endurance, rated in TBW (terabytes written) or DWPD (drive writes per day), and enterprise SSDs are rated for far heavier write workloads than consumer drives. Because SSDs have no moving parts, mechanical failure is rare. Monitor wear with SMART tools, and match the endurance rating to your workload when buying.

To check hard drive health, read the drive's SMART data. On Windows, run Get-PhysicalDisk in PowerShell for a quick health status, or use a free tool such as CrystalDiskInfo for detailed attributes. On a Mac, run First Aid in Disk Utility; on Linux, run smartctl -a /dev/sdX. Watch for reallocated, pending, or uncorrectable sectors. Rising counts mean you should back up your data and replace the drive.

To check SSD health, use a SMART utility that reports wear and error data. On Windows 11, open Settings > System > Storage > Advanced storage settings > Disks & volumes > Properties to see estimated remaining life for NVMe drives. CrystalDiskInfo or the manufacturer's utility give more detail. On Linux or macOS, smartctl shows percentage used, available spare, and media errors. Replace drives nearing their rated TBW or logging media errors.

A NAS (network-attached storage) is a dedicated storage device that connects to your network so multiple users and devices can store and share files over Ethernet. A NAS typically holds several hard drives or SSDs in a RAID array for capacity and redundancy, and is commonly used for file sharing, backups, and media libraries. For reliability, use NAS-rated or enterprise drives designed for 24/7 operation in multi-drive enclosures.

RAM (random-access memory) is a computer's short-term working memory. It holds the data and programs the CPU is actively using so they can be accessed far faster than from storage. RAM is volatile, so its contents are cleared when power is off. More RAM lets a system run more applications, virtual machines, or larger datasets at once. Servers typically use ECC registered memory (RDIMM or LRDIMM), which detects and corrects memory errors.

A server is a computer that provides data, applications, or services to other computers (clients) over a network, such as hosting websites, email, files, databases, or virtual machines. Servers are built for 24/7 reliability, with features like ECC memory, redundant power supplies, hot-swap drive bays, and remote management such as Dell iDRAC or HPE iLO. They come in rack, tower, and blade form factors.

To check what RAM you have on Windows, open Task Manager > Performance > Memory to see capacity, speed, slots used, and form factor. For part numbers, run Get-CimInstance Win32_PhysicalMemory in PowerShell. On a Mac, choose Apple menu > About This Mac. On Linux, run sudo dmidecode –type memory. Note the memory type (DDR4 or DDR5), speed, and part number before buying an upgrade or replacement.

Most people need 16 GB of RAM for everyday work and multitasking, 32 GB for gaming, content creation, or heavy multitasking, and 64 GB or more for video editing, virtualization, and large datasets. Server needs vary widely: a small file server may run on 32 to 64 GB, while virtualization and database hosts often use hundreds of gigabytes or more. Check your motherboard's maximum capacity and slot count, then size for future growth.

RAM speed is how fast memory transfers data, expressed in megatransfers per second (MT/s) and often labeled in MHz, for example DDR4-3200 or DDR5-4800. Higher speed means more bandwidth, while CAS latency (CL) measures delay; together they determine real-world performance. Memory runs at the fastest speed supported by both the modules and the CPU and motherboard, and mixed modules default to the slowest. Check your platform's supported speeds before buying.

To install RAM, shut down the computer, unplug it, and ground yourself to prevent static damage. Open the case or laptop panel, release the slot clips, and align the notch on the module with the key in the slot. Press firmly until the clips lock on desktops, or insert at an angle and press down on laptops. Follow your motherboard's slot-population guide for multi-channel mode, then power on and confirm the new capacity.

A PSU (power supply unit) converts AC power from the wall into the stable DC voltages a computer's components need. PSUs are rated by wattage and efficiency, from 80 PLUS Bronze up to Titanium. Servers typically use hot-swappable, redundant PSUs so the system keeps running if one unit fails. When replacing a server PSU, match the OEM part number or a confirmed compatible model, plus the wattage and form factor.