Networking
Shop all 595 productsShipping Policy
We ship IT hardware from Henrietta, New York, to customers in the US and worldwide.
- Same-day dispatch on in-stock orders
- Worldwide delivery with trusted carriers
- Tracking number emailed when your order ships
- Securely packed for transit
1. Order Processing and Dispatch
In-stock items ship the same day once your order is confirmed and payment has cleared. Items not in stock take more than one business day, and we give you the lead time on your quote or order confirmation. Orders received after hours, on weekends or on US public holidays are processed the next business day.
2. Shipping Methods and Delivery Times
| Service | Typical transit time |
|---|---|
| Standard ground | 1–5 business days (US) |
| Expedited (2-day or overnight) | 1–2 business days (US) |
| International express | 2–7 business days (worldwide) |
Transit times are carrier estimates from dispatch. We are not responsible for delays caused by carriers, weather or other events outside our control.
3. Shipping Costs
Costs depend on the service, weight and destination. Rates are shown at checkout, or on your quote for Price on Request items.
4. Where We Ship
We ship worldwide. For options to your country, include your destination when you request a quote.
5. Order Tracking
When your order ships, we email you a tracking number so you can follow your package online. Need help? Email us with your order number.
6. Damaged or Lost Shipments
Check your order when it arrives, and photograph a visibly damaged box before opening it. Report a dead-on-arrival item or shipping damage within 1 week of delivery by emailing support@m9technology.com with your order number and a description of the issue. Photos help with shipping-damage reports. We will arrange a replacement or a refund. For a missing package, email us within 1 week of the expected delivery with your order number; we handle the claim with the carrier. High-value orders may require a signature on delivery, and insured shipping is available on request.
7. Address Changes and Failed Delivery
You can change your delivery address free of charge before your order ships. If a package comes back because of an incorrect address or a refused delivery, you pay to reship it.
8. Large or Urgent Orders
Need a bulk shipment or a firm delivery date? Email us your parts list and deadline, and we will confirm the fastest option on your quote.
9. Contact Us
Questions about shipping? Phone (585) 601-1232 or email support@m9technology.com, Monday to Friday, 9:00 AM to 5:00 PM ET.
