Warranty Coverage for New, Open Box, Used and Refurbished Hardware

Warranty at a Glance

The warranty period for each item is shown on the listing, quote or invoice.

New Products

New products carry the full manufacturer warranty and are handled under the manufacturer's terms. We will help you start a claim and give you the invoice and serial number details you need. If a new item arrives damaged or dead on arrival, report it to us within 1 week of delivery.

Open Box, Used and Refurbished Products

Our own warranty covers hardware defects under normal use, starting on the delivery date. Used and refurbished items are covered for 3–6 months. Open Box items carry the warranty stated on the product listing.

What's Not Covered

Our warranty does not cover:

• normal wear and tear
• physical or liquid damage, accidents or misuse
• power surges, overheating or improper installation
• repair or modification by anyone we have not authorized
• use outside the manufacturer's specifications
• cryptocurrency mining
• software, firmware you apply, or lost or corrupted data

Always back up your data before installing a storage device.

How to Make a Claim

Email support@m9technology.com with:

• your order number
• the product's part number and serial number
• a description of the fault and any troubleshooting you have tried

We handle claims Monday to Friday, 9:00 AM to 5:00 PM ET, and send return instructions with an RMA number once your claim is approved.

Repair, Replacement or Refund

If we confirm a covered defect, we repair the item, replace it with the same or an equivalent item, or issue a refund. You ship the faulty item to us so we can check it before we repair, replace or refund.

Dead on Arrival?

Report a dead-on-arrival item or shipping damage within 1 week of delivery by emailing support@m9technology.com with your order number and a description of the issue. Photos help with shipping-damage reports. We will arrange a replacement or a refund. See also our Returns & Refunds policy.