Product Condition Guide

Conditions at a Glance

New

Brand new and unused, in the original manufacturer packaging. Nothing opened, nothing used. New items are backed by the full manufacturer warranty, handled under the manufacturer's terms.

Open Box

The original packaging has been opened, but the item itself is unused or minimally handled. It may be a customer return or an item whose packaging was damaged. Every Open Box item is inspected before it is listed. Accessories or packaging may be incomplete, so each listing explains what is included and which warranty applies.

Used

Previously used hardware that has been tested before sale. It may show cosmetic wear that doesn't affect how it works, and it often ships in generic packaging instead of the original retail box. Used items are covered by our warranty of 3–6 months.

Refurbished

Previously used hardware that has been refurbished before sale: inspected, repaired if needed and restored to full working condition. It may show minor cosmetic wear that doesn't affect how it works, and it often ships in generic packaging instead of the original retail box. Refurbished items are covered by our warranty of 3–6 months. We do not use cosmetic grades.

How We Test Used and Refurbished Items

Before a used or refurbished item is listed, we:

• power it on and run diagnostic tests
• run a health check on drives and memory
• inspect it for physical damage and missing parts

Photos may be representative, and manufacturers sometimes revise parts or packaging. If the item we are about to ship differs in a way that matters, such as a different part number, we contact you first.