Returns & Refunds

1. Return Window

You can return items within 1 week (7 days) of delivery. Items must:

• come back in the condition we shipped it
• include all parts, accessories and packaging
• have its seals and labels intact
• be sent back with an approved RMA number

2. How to Request a Return

1. Email support@m9technology.com with your order number and the reason for the return.
2. We reply with a Return Merchandise Authorization (RMA) number within 1 business day.
3. Pack the item securely and write the RMA number on the box.
4. Ship it to the address we give you.
5. We inspect it and process your refund (see section 9).

Please don't send anything back without an RMA. Unauthorized returns may be refused.

3. Return Shipping Costs

The customer pays return shipping. Original shipping charges are refunded only if we made the mistake.

4. Damaged, DOA, Wrong or Incomplete Items

Report a dead-on-arrival item or shipping damage within 1 week of delivery by emailing support@m9technology.com with your order number and a description of the issue. Photos help with shipping-damage reports. We will arrange a replacement or a refund.

If an item is incomplete or not what you ordered, email support@m9technology.com within 1 week of delivery with your order number, the item's serial number and a short description or photos. Once we confirm the problem, we will arrange a replacement or a refund.

5. Restocking Fees

A restocking fee applies unless the return is due to our error or a defect. The amount depends on the product's condition (New, Open Box, Used or Refurbished) and the condition it is in when it comes back.

6. Packing Your Return

Send back the full contents, including original boxes, cables and accessories, securely padded. Items damaged on the way back because of poor packing can't be refunded. Back up and wipe any storage device first, because we can't recover data from returned items.

7. Non-Returnable Items

The following can't be returned:

• items marked non-returnable on the listing or quote
• special orders
• items that have been damaged or modified

8. Cancellations and Order Changes

You can cancel or change your order within 1 week of placing it. Email support@m9technology.com with your order number and the changes you need, and we will confirm the update. Cancelling an order that hasn't shipped is free. If it has already shipped, the return steps above apply.

9. Refunds

Refunds are processed within 3–4 days once we receive the return and go back to your original payment method. Your bank may take a few extra days to show the credit.

10. Warranty Claims

Found a fault after the return window? See our Warranty page.